Shipping policy

Shipping Policy

At Ducting Supplies, we are committed to providing prompt, reliable, and efficient delivery services to all our customers. The following outlines our shipping procedures and policies. If you have any specific delivery requirements or deadlines, please contact us, and we will make every effort to accommodate your needs.

Shipping Charges

Delivery fees start at £9.99 and may vary depending on the size and quantity of items in your order. The total shipping cost will be clearly displayed at the checkout prior to completing your purchase.

Delivery Options

We partner with reputable courier services, including Royal Mail, DPD, and DX, to ensure the secure and timely delivery of all UK orders. Standard delivery is typically within 1- 3 working days, however, delivery times may be extended during peak periods or public holidays. Upon dispatch, you will receive an email confirmation containing tracking information to monitor your order.

Expedited Delivery

For urgent orders, please contact us prior to placing your order to discuss the availability of next-day or expedited shipping. We will make every reasonable effort to meet your delivery requirements.

International & Remote Deliveries

We offer shipping to international destinations, as well as to remote locations including the Scottish Highlands, islands, and Northern Ireland. For these deliveries, please request a shipping quote before placing your order. Certain items may be subject to shipping restrictions due to size, weight, or courier regulations.

Delayed or Missing Shipments

If your order has not been delivered within 7 working days, please contact us promptly so that we may investigate and resolve the issue.

Order Discrepancies

Should you receive an incorrect, damaged, or incomplete order, please contact our customer service team on 01706 335330. We request that all orders be inspected upon receipt, with any discrepancies reported within 7 days.

Delivery Terms & Condition

Certain postcodes or locations may incur additional delivery charges. If applicable, we will notify you in advance, and you may choose to cancel your order

For large or bulky items, shipping costs may be re calculated post-order. You will have the opportunity to review and confirm the charges before proceeding with your order

Certain postcodes or locations may incur additional delivery charges. If applicable, we will notify you in advance, and you may choose to cancel your order.

Items that are out of stock may be held and shipped together when available.

All delivery timeframes are estimates. While our courier partners endeavour to deliver within the stated timeframe, delays may occur, and we cannot accept liability for late deliveries.

Once an order has been dispatched, it is in the care of the courier, and we are not liable for any delays, missed timeframes, or service issues caused by third-party shipping companies.

Please note that “next day” or expedited delivery services are not guaranteed and may be affected by factors outside of our control, including courier capacity, weather conditions, or operational delays.

We will always do our best to assist in tracking and resolving delivery issues, but we cannot offer compensation or accept liability for late deliveries.

Failed delivery attempts may result in additional redelivery charges.

All orders are sold on a delivery duty unpaid basis. International and offshore customers may be responsible for any applicable import duties, taxes, or customs fees. Customers should verify these details prior to placing an order.